In the event, a game is cancelled by Skill Ludo due to any known or unknown technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play, the following settlement policy shall be followed:
In the event of cancellation of the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player's account. The same process is applied for all the games where collusion or cheating is detected in addition to any further action that Skill Ludo decides to take against players engaging in such activities as per the Terms And conditions. In the event of cancellation of any game the sum of all entry fees less Skill Ludo´s service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players.
Requests for Refunds
A refund request will only be processed in cases of accidental or erroneous cash credit. Skill Ludo.com will independently address to such a request for refund. A refund process will only be executed for genuine cases of accidental or erroneous cash credit. SkillLudo.com will individually investigate such a request and refund for the same will be processed in 7 working days. All such refund will be remitted to the financial instrument used by you while making the transaction/s.
In the event of cancellation of a Skill Ludo cash game at any stage, the entry fees paid by all players shall be refunded. In Deals Ludo Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be taken necessarily in the evaluation of Skill Ludo.
The refund policy of an entry fee: (Refund will be processed within 7 working days)
1. If the Tournament isn't filled with the required number of participants.
2. If the real match is abandoned before starting or anytime before completion and all contests for that match are cancelled.
3. We may refund your entry fee for other reasons, which will be communicated to you at that time.
Our Support Team
For any concern, please contact our customer care team from your registered email ID at [email protected] and share your concern or issue.